At AGR Travel and Taxi, we strive to provide you with exceptional service and ensure your satisfaction with every ride. However, we understand that circumstances may arise where you may need to cancel your booking or request a refund. Please review our refund policy below for more information on our cancellation and refund procedures.
Cancellation Policy:
- Cancellation by Customer:
- If you wish to cancel your booking, please notify us as soon as possible by contacting us via email at [email protected] or by calling us at +91 9415255843.
- Cancellations made 7 days prior to the scheduled pickup time will be eligible for a full refund.
- Cancellations made less than 7 days before the scheduled pickup time may be subject to a cancellation fee.
- Cancellation by AGR Travel and Taxi:
- In the unlikely event that we need to cancel your booking due to unforeseen circumstances such as vehicle unavailability or driver issues, we will notify you immediately and provide a full refund.
Refund Process:
- Refund Eligibility:
- Refunds are issued based on the cancellation policy mentioned above.
- To be eligible for a refund, you must cancel your booking within the specified time frame and provide valid proof of cancellation.
- Refund Processing Time:
- Once your cancellation request is approved, we will initiate the refund process.
- Refunds will be processed within 14 days of approval.
- Please note that the time it takes for the refunded amount to reflect in your account may vary depending on your payment method and financial institution.
- Refund Method:
- Refunds will be issued using the original payment method used for the booking.
- If you paid by credit card, the refund will be credited back to the same card. If you paid via cash, the refund will be provided in cash.
Contact Us:
If you have any questions or concerns regarding our refund policy, please feel free to contact us. Our dedicated customer support team is available [X hours/days] to assist you and provide clarification on any refund-related inquiries.
Disclaimer:
AGR Travel and Taxi reserves the right to modify or update this refund policy at any time without prior notice. We encourage you to review this page periodically for any changes. By using our services, you agree to abide by the terms and conditions outlined in this refund policy.
